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In order to provide you pleasant and safe stay, we kindly ask you to review the service use conditions and internal regulations of “Asian Ruby Hotel Hanoi”

 Check-in/check-out time

Check-in: starting from 14:00.

Check-out: till 12:00

If You want to have an early check-in or late check-out time, we kindly ask You to inform us in advance by phone: +844 3935 1898, +844 3935 2222, to send a request by fax: +844 3935 1897 or by e-mail: info@asianrubyhotelhanoi.com

 Room reservation:

For room reservation call: +844 3935 1898, +844 3935 2222, to send a request by fax: +844 3935 1897 or by e-mail: info@asianrubyhotelhanoi.com

 Terms of registration:

For registration in the hotel, guests need valid passport or ID card.

 Types of payment:

For hotel services guests can pay by means of money transfer, credit card (Visa, MasterCard, American Express) or in cash (in Vietnamese Dong, Euro or US Dollars).

Paypal ID: kieutuanphi@gmail.com

 Smoking in the hotel:

Smoking is allowed only in the restaurant and out of hotel.


We kindly ask you to register any visitor staying in your room after 10:00 p.m. at the reception.

 Telephone calls:

The payment for external telephone calls abroad and to the mobile phones is added to the guest bill according to the price-list.


Internet access

Free WI-FI access is available at the public areas and all the guest rooms.

 Transportation services:

We arrange transfer from the airport to the hotel and from the hotel to the airport or any other place upon request. Car rental services are also available.

 Pets in the hotel:

Not allow.

 Specially equipped rooms:

For people with special needs, smokers and people with allergic diseases, please inform us before your arrival.


Guests can stay in the bathrobe and slippers only in the hotel rooms, and going to restaurant.

 Security conditions:

It is forbidden to bring and keep inflammable materials in the rooms, use personal electric heaters, spoil furniture and disturb other guests.

As we take care of your personal safety and safety of other clients, as well as quiet atmosphere on the hotel, it is strictly forbidden to stay here in a state of strong alcoholic intoxication. The hotel staff has a right to refuse to serve a customer, being in a state of strong alcoholic intoxication. In this case money for the booked and prepaid services is not returned.


In order avoid any misunderstanding, in case you find any damage in the room, we kindly ask you to immediately inform the hotel reception about it. If the damage was made by the guest, the client will have to pay for it depending on the damage.

 Drinks and snacks in the rooms:

The additional payment for drinks and snacks in mini bars and refrigerators of the hotel rooms should be made according to the price-list.

 Accommodation of children in the hotel:

Children under 18 years old can stay in the hotel in the care of their parents or an authorized person. Children under 6 years old can stay in their parents’ room free of charge. For accommodation of children older than 6 years old the payment according to the price-list is taken.

 Complaints, suggestions, information:

If you have any complaints, questions and advice apply to the hotel reception. Our helpful personnel will give you all the information about services, excursion routes and answer questions you are interested in the Vietnamese and English languages.


The hotel guarantees that it will not use your personal data in order to get profit and will not sell it to any third party.